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Terms and Conditions for subscribing to Money Back Guarantee service

1. Application of Terms/Eligibility

1.1 These terms and conditions (Terms) are applicable to and govern your subscription to the Money Back Guarantee service (MBG). You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris (Philip Morris ApS, Copenhagen Towers, Ørestads Boulevard 108, 3 sal, 2300 København S, Denmark).

1.2 You are only eligible for MBG if: (i) you are an adult smoker or IQOS user aged 18 years and over and you are registered in our IQOS database at; and (ii) your main residence is in Denmark.

1.3 By signing up for MBG, clicking ‘I Agree’ or a similar button, you agree to be bound by these Terms. Your acceptance of these Terms is deemed to occur in Denmark.

1.4 If you do not agree (or cannot comply) with these Terms, then you are not eligible to use MBG.

1.5 No modification of these Terms is permitted unless Philip Morris expressly agrees in writing.

1.6 In completing the registration process you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (for instance age, smoker status, email address and/or phone number, shipping address, credit card details) your application will not proceed. If you provide inaccurate or incomplete information Philip Morris reserves the right to terminate your subscription to MBG without notice.

1.7 Subscription to MBG and the services provided are personal to you and may not be transferred to any third party.

1.8 The Money Back Guarantee service is not applicable for tobacco sticks.

2. Services

2.1 MBG: In case the product doesn’t live up to your expectations or you wish to discontinue using the product for any given reason, you are eligible for a full refund. Please refer to section 4 (Your obligations) for the requirements to be in order and fulfilled for a full refund to be applicable.

Remote IQOS Expert. You will have access to a dedicated remote IQOS Expert for supporting you in converting from cigarettes to IQOS during the first 30 days. Access is during normal business hours. You agree to be contacted by email, SMS or phone call during the first 34 days after purchase for commercial purposes.

3. Termination

3.1 You may terminate your subscription to MBG and its associated services at any time with immediate effect by notifying Philip Morris [], contacting the customer service center or your assigned IQOS Expert. Upon termination of your participation you are no longer entitled to receive the services.

3.2 Philip Morris may terminate your subscription to MBG at any time with immediate effect if you breach these Terms.

4. Your Obligations

If you decide to return your IQOS device within the first 30 days after purchase in exchange of a full refund, you agree to:

(a) To take all reasonable precautions to protect IQOS and use and maintain it in accordance with its instructions and user guide;
(b) To use IQOS in accordance with the Terms;
(c) To comply with applicable law;
(d) To return IQOS in case you decide not to keep the product.
(e) You are not eligible for a refund in case of the following:

(i) Damage caused by abuse or misuse, actual or attempted, modification or alteration of IQOS, power surge; (ii) A serial number that has been altered, defaced or removed; (iii) IQOS that have been opened, serviced, modified or altered in a manner not authorized by Philip Morris; (iv) The loss or theft of IQOS, or damage from fire or flood; (v) Cosmetic damage to IQOS which does not affect its functionality, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discoloration; (vi) Malfunction due to use with non-compatible product; (vii) Damage or malfunction caused by failure to use as described in the associated IQOS User Guide.

5. Miscellaneous

5.1 Details of the processing of your personal data that you provide us are described in our Privacy Notice available at [].

5.2 These Terms are subject to the laws of Denmark. Any legal dispute will be subject to the exclusive jurisdiction of Copenhagen.

5.3 For questions, inquiries and contact information please refer to []
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You must be 18 or over to access materials on this site contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on for further risk information.