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  • iqos support profile registration and account

    Registration & customer account

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    Service

    About & how to

  • iqos support shipping delivery

    Service

    Ordering & delivery

  • iqos support returns and reclamation

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    Sustainability

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  • iqos support coronavirus

    COVID-19

    Precautionary measures

  • iqos support user guides

    User guides

    How to use

Precautionary measures due to COVID-19

  1. You can always purchase our products online in our webshop, in HEAT & BREW and other stores throughout Denmark. Find a physical store.

  1. Due to current circumstances, slight delays can occur, but we will as always do our best to ensure that your order arrives in time.

  2. If your order before 14:30, you can expect delivery on the following working day.

  1. For safety reasons, and to take best care of yourself, family and friends, you should not share your device with others.

  1. Wipe the outside of the Charger, the Holder and the associated accessories with a wipe containing 62–71% ethanol. Dispose of the used wipes in a bin.

  2. Next, thoroughly clean the blade, the inside area of the Holder surrounding the blade and the whole extractor with our Cleaning Sticks. Dispose of the used sticks in the bin with the wipes.

  1. If you need help with your device, as always, you are welcome to contact us on +45 80 32 27 27. You can also contact us through Live Chat or send us an emailon info@iqos.dk.

  2. If you need to replace your device, please reach out to us and we will assist you right away.

  1. We are happy to let you know that our stores are now open again, Monday to Sunday within normal opening hours. Currently, all services are available including device cleaning services and guided trials. So you are also able to buy tobacco sticks, devices, and accessories. Currently, we do not accept cash.

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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.