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Free next day delivery - Order within
Free & quick delivery - 1-3 working days
60 days money-back - If not satisfied (Read more)
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FAQ overview:

How can we help you? Choose a topic below.

  • iqos support profile registration and account

    Registration & customer account

  • iqos support services and how to

    Service

    About & how to

  • iqos support shipping delivery

    Service

    Ordering & delivery

  • iqos support returns and reclamation

    Service

    Returns

  • iqos support sustainability

    Sustainability

    Our approach

  • iqos support coronavirus

    COVID-19

    Precautionary measures

  • iqos support user guides

    User guides

    How to use

Registration & My Profile

  1. By signing up you will automatically receive the following services:

    - 60 day money-back-guarantee

    - Accidental Damage Coverage & Rapid Replacement

    - E-mails with tips & tricks for getting started with your device and relevant Customer Care updates

  2. You create an account by using Nem-ID and fill in your personal data. Nem-ID is purely to ensure that you are above 18 years old and we will not be storing any of your Nem-ID data.

  1. To register your device on your profile, go to My devices and click on "Register a new device. For all purchases on this website, your device is registered automatically upon shipment. You can find them under My devices in your profile. If you need help, please contact our Customer Care:

  2. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. You can change your personal data anytime by logging into your profile and update it. If you need help, please contact our Customer Care:

  2. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. Yes. We only sell to adult smokers above 18 years old and registration is therefore required.

  1. Nem-ID is for us to ensure that you are above 18 years old. Data is not saved and only used for age verification.

  • English

Enter date of birth to confirm you are over 18 years old and wish to enter IQOS.com

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You must be 18 or over to access materials on this site

This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.