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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
Service rating -
Free next day delivery - Order within
Free & quick delivery - 1-3 working days
Money-back - If not satisfied after use

FAQ overview:

How can we help you? Choose a topic below.

  • iqos support profile registration and account

    Registration & customer account

  • iqos support services and how to


    About & how to

  • iqos support shipping delivery


    Ordering & delivery

  • iqos support returns and reclamation



  • iqos support sustainability


    Our approach

  • iqos support coronavirus


    Precautionary measures

  • iqos support user guides

    User guides

    How to use

Registration & My Profile

  1. By registering a profile you will be able to purchase in your online shop, register your device for extended warranty and subscribe to myServices benefits:

    - 60 day money-back-guarantee

    - Accidental Damage Coverage & Rapid Replacement of your device

    - E-mails with tips & tricks for getting started with your device and relevant Customer Care updates

  2. You can create a profile here, by first verifying your age using Nem-ID. Nem-ID is purely to ensure that you are above 18 years old and we will not be storing any of your Nem-ID data. Afterwards you fill in your profile information and you are ready to purchase online or enjoy the myServices benefits.

  1. To register your device on your profile, go to My devices and click on "Register a new device. For all purchases on this website, your device is registered automatically upon shipment. You can find them under My devices in your profile. If you need help, please contact our Customer Care:

  2. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. You can change your personal data anytime by logging into your profile and update it. If you need help, please contact our Customer Care:

  2. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. Yes. We only sell to adult smokers above 18 years old and registration is therefore required.

  1. Nem-ID is for us to ensure that you are above 18 years old. Data is not saved and only used for age verification.

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Monday to Friday from 09:00 - 18:00