Service rating -
Free next day delivery - Order within
Free & quick delivery - 1-3 working days
Money-back - If not satisfied after use

FAQ overview:

How can we help you? Choose a topic below.

  • iqos support profile registration and account

    Registration & customer account

  • iqos support services and how to

    Service

    About & how to

  • iqos support shipping delivery

    Service

    Ordering & delivery

  • iqos support returns and reclamation

    Service

    Returns

  • iqos support sustainability

    Sustainability

    Our approach

  • iqos support coronavirus

    COVID-19

    Precautionary measures

  • iqos support user guides

    User guides

    How to use

Need support?

  1. Find all the support options by clicking here

  1. You can enroll to the myServices program for free and read more about it here, or contact Customer Care for more information. To subscribe, you must be an adult and have purchased a device.

    By phone: +45 80 32 27 27
    By email: info@iqos.dk

Any questions?

Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.

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    info@iqos.dk

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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.