Service rating -
Free next day delivery - Order within
Free & quick delivery - 1-3 working days
60 days money-back - If not satisfied (Read more)
Service rating -

FAQ overview:

How can we help you? Choose a topic below.

  • iqos support profile registration and account

    Registration & customer account

  • iqos support services and how to

    Service

    About & how to

  • iqos support shipping delivery

    Service

    Ordering & delivery

  • iqos support returns and reclamation

    Service

    Returns

  • iqos support sustainability

    Sustainability

    Our approach

  • iqos support coronavirus

    COVID-19

    Precautionary measures

  • iqos support user guides

    User guides

    How to use

Ordering & delivery

  1. You will receive your order within 1-3 business days. If you are living in Bornholm, Læsø and Anholt, you should expect an additional day.

    - If you order before 14:30 you will most likely have your order delivered within 1 day.

    - If you order after 14:30 you will most likely have your order delivered within 2 days

  2. We do no ship outside of Denmark.

  1. You have two options in check-out:

    1. Parcel shop - Depending of your choice, you can order your parcel with GLS or PostNord to the closest located parcel shop to your address. You will be notified once the parcel has arrived and is ready to be picked up.

    2. Home delivery - Your order will be delivered by PostNord to the address you request in the check-out process. The order is handed over in person by the delivery man.

  1. Customer Care will help you with any query you may have regarding incomplete, incorrect or damaged items and orders.

  2. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. You are not able to change it yourself, but please get in contact with Customer Care as soon as possible, and we will try to help. Due to fast deliveries, we might not be able to change it before order is shipped.

  2. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. You are not able to change it yourself, but please get in contact with Customer Care as soon as possible, and we will try to help. Due to fast deliveries, we might not be able to change it before order is shipped.

  2. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. You will get tracking information sent to you on email and via sms if you have registered your mobile number. Haven’t received it? Please contact Customer Care:

  2. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  3. You can also click here and track your order.

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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.