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FAQ overview:

How can we help you? Choose a topic below.

  • iqos support profile registration and account

    Registration & customer account

  • iqos support services and how to

    Service

    About & how to

  • iqos support shipping delivery

    Service

    Ordering & delivery

  • iqos support returns and reclamation

    Service

    Returns

  • iqos support sustainability

    Sustainability

    Our approach

  • iqos support coronavirus

    COVID-19

    Precautionary measures

  • iqos support user guides

    User guides

    How to use

User guides

  1. The Holder and Pocket Charger are safe as electronic devices when used in accordance with the instructions in the Quick Start Guide (Mind that you need to have a profile with a registered device to have access to this page).

  2. They both comply with EU consumer electronic safety requirements indicated by the “CE” (European Conformity) symbols on the packaging.

  1. If your device is not working, it usually simply need a reset. Visit our troubleshooting guide for instructions (Mind that you need to have a profile with a registered device to have access to this page).

  2. Still no luck? Please contact Customer Care:

  3. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. Keep your device away from water, direct sunlight and/or heat.

  2. Do not leave your device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.