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Premium Delivery

We deliver your products and explain how everything works,
to make sure you’re off to the smoothest start possible.

iqos premium delivery
premium delivery

What is
Premium Delivery?

  • We created this free service for you as a new user, to enjoy an even more premium experience which includes:

  • Quickest delivery option. This is the fastest way to get your product, usually within a couple of hours on weekdays*

  • Delivering to a preferred location. We will deliver to your location of choice (café, home or work for example).

  • In-person introduction. Get your product delivered by our staff that can show you how to get started.

Get your Premium Delivery

*Applies on orders placed before 14:00. . If ordered during the weekend it will arrive the following weekday.

premium delivery

Who can use Premium Delivery?

  • You can book Premium Delivery if:

  • 1

    You are a new customer purchasing your first device.

  • 2

    Your delivery address is in one of the following locations:

    • Copenhagen, Frederiksberg, Valby, Køge, Hillerød, Lyngby, Helsingør, Roskilde, Ringsted or Aarhus.

    Please select Home Delivery during checkout for the Premium Delivery option to appear.

More Information on Premium Delivery

How do I select Premium Delivery at checkout?
When you're done shopping and ready to checkout from your cart, select Home Delivery for the Premium Delivery option to appear.
Can we meet anywhere?
With Premium Delivery you will recieve a call from one of our staff members and agree on a preferred time and place to meet. Usually, our staff are able to meet you within a couple of hours and give you a quick tutorial on how to get started with your product. Premium Delivery is availabe in the following locations: Copenhagen, Frederiksberg, Valby, Køge, Hillerød, Lyngby, Helsingør, Roskilde, Ringsted and Aarhus.

*Applies during weekdays on orders placed before 14:00
How long does the in-person introduction last?
That is entirely up to you and how comfortable you are using your new product - we will stay for as long as you need. We created this service because we want you to have a smooth start.

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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.