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iqos care plus

The free service package for your device

CARE PLUS provides you with a broad range of extra benefits. Be sure to take advantage of this comprehensive complementary offer. Sign up and get CARE PLUS in 3 easy steps.

Step 1: Log in

Log in on our website using your customer account.

Step 2: Terms

Accept the CARE PLUS terms and conditions for coverage.

Step 3: You are ready!

You can now enjoy the benefits of CARE PLUS. See all our services below.

iqos care plus money-back guarantee

60-day money-back guarantee

Our 60-day Money-back Guarantee is our way of ensuring that you only keep your product if it meets your expectation. If not, let us know within 60 days after purchase and we will give you a full refund.

iqos care plus accidental damage cover

Accidental Damage Cover

Accidents happen! The first time you accidentally break your device we will give you a new one for free.

iqos care plus rapid replacement

Rapid Replacement

If your device breaks, we do everything in our power to get you a new one quickly! If you’re in the greater Copenhagen area, then you’ll have it within just a few hours.

iqos care plus international warranty

International Warranty

Travelling abroad? We offer replacement of your non-functional device in countries where our products are available to buy. This service is offered as long as your Danish CARE PLUS warranty is valid (two years from date of purchase)

iqos care plus expert advice

Expert advice

When you’re experiencing problems with your device, we know you want to speak to one person and explain your problem only one time. This is also our goal, so we make sure you speak to an expert from the start who can quickly help you find a solution.

iqos care plus newsletter service

Be the first to know

In order to support your experience in the very best way, we are always striving to improve our services and to introduce new ones. Sign up to our tailored newsletters, so you don’t miss out.

These are all free services, so you’ve nothing to lose!
All you have to do is register your device and subscribe to CARE PLUS.
Then you can start enjoying all the benefits!

Register for free
iqos care plus money-back guarantee

60-day money-back-guarantee

Our 60-day Money-Back Guarantee is our way of ensuring that you only keep your product if it meets your expectation. If not, let us know within 60 days after purchase and we will give you a full refund.

iqos care plus accidental damage cover

Accidental Damage Cover

Accidents happen! The first time you accidentally break your device we will give you a new one for free.

iqos care plus rapid replacement

Rapid Replacement

If your device breaks, we do everything in our power to get you a new one quickly! If you’re in the greater Copenhagen area, then you’ll have it within just a few hours.

Other great benefits

iqos care plus international warranty

International Warranty

Travelling abroad? We offer replacement of your non-functional device in countries where our products is available to buy. This service is offered while your Danish CARE PLUS warranty is valid two years. Our devices are currently available in 60 countries.

iqos care plus expert advice

Expert advice

When you’re experiencing problems with your device, we know you want to speak to one person and explain your problem only one time. This is also our goal, so we make sure you speak to an expert from the start who can quickly help you find a solution.

iqos care plus newsletter service

Be the first to know

To support your experience the very best, we are always improving our services and introducing new ones.

Sign up for our tailored newsletters, you don’t want to miss out.


These are all free services, so you’ve nothing to lose! All you have to do is register your device and subscribe to CARE PLUS. Then you can start enjoying all the benefits!

Register for free
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Due to Danish legislation, we are not allowed to show product images and product information will be limited. But rest assured, we are here to help you - just use our LiveChat to get more information.

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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.