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International Assistance

Help is Never Far Away

Travelling abroad? Our dedicated helpline is available in selected locations in case of the issues with IQOS! Register your IQOS to receive your peace of mind abroad (Only available in in selected countries)

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

IQOS International Assistance is available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

How to sign up for IQOS International Assistance

If you and your IQOS are already registered, you can enjoy the IQOS International Assistance service today. If not, quickly register here.

Register

Still have questions about IQOS?

We are here to help you across multiple channels!

Live Chat

Chat directly with our dedicated IQOS Experts - Click here
Rapid response

Opening hours
Monday to Friday from 09.00 - 18.00
Saturday to Sunday from 10.00 - 18.00

Facebook

Visit our Facebook-page on facebook.com/iqos.dk
Quick response

Opening hours
Monday to Friday from 09.00 - 18.00
Saturday to Sunday from 10.00 - 18.00

E-mail

Send your query to our dedicated IQOS Experts on info@iqos.dk
Quick response

Opening hours
Monday to Friday from 09.00 - 18.00
Saturday to Sunday from 10.00 - 18.00

FAQ

Find the answer to your question in our FAQ
Avoid waiting

Phone

Want to speak with one of our dedicated IQOS Experts?
Call us on +45 80 32 27 27

Opening hours
Monday to Friday from 09.00 - 18.00
Saturday to Sunday from 10.00 - 18.00

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