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Learn how to get started with your new IQOS

Learn how to turn it on, read the lights, and insert the innovative tobacco sticks.

how to use your IQOS

Get started with IQOS 3 MULTI

In less than 2 minutes, you’ll learn the basics in how to use an IQOS 3 MULTI.

The video answers questions such as: Do I charge it first? How do I put a tobacco stick in? How do I remove if after? And much more.

If you prefer reading the steps, go to our step-by-step guide.

how to use your IQOS
  1. Press the button on your IQOS 3 MULTI to check your battery level.

  2. The bar light at the bottom will show how much charge is left in your IQOS 3 MULTI.

  3. If your IQOS 3 MULTI battery has run out of charge, plug it into an electrical outlet and charge it with the IQOS official cable and AC Power Adaptor. (Check that the bar light is pulsing, since this confirms that your IQOS is charging.)

  4. When the bar light is full again, you’re ready to go!

how to use your IQOS
how to use your IQOS
  1. Check if your IQOS 3 MULTI is turned on by pressing the button for 1 second. Lights are showing at the bottom? You are ready to go. If not turn on the IQOS

  2. MULTI by holding down the charger button for 4 seconds or charge your IQOS with the IQOS AC Power Adaptor and cable.

  3. Rotate the IQOS 3 MULTI lid and insert the tobacco stick. Push it gently down to the filter line (make sure you don't twist the tobacco stick.)

  4. Hold the button until it vibrates. The light will begin to pulse as your IQOS 3 MULTI heats up.

  5. Your IQOS 3 MULTI will then vibrate twice and the light will turn solid white. This means you’re ready to go!

  6. When the light begins to pulse and your device vibrates twice again, that means your IQOS 3 MULTI time is almost finished.

  7. When the light fades out, remove the used tobacco stick. Use your IQOS 3 MULTI again whenever you want.

how to use your IQOS

How to clean IQOS 3 MULTI

Keeping your device clean is important, especially if you want to get the optimal taste experience. Thankfully, the new cleaning tool does most of the work for you.

how to use your IQOS
  1. First, let the IQOS 3 MUTLI cool down.

  2. Take the cap off of your IQOS 3 MULTI. Tap the MULTI to free any loose tobacco.

  3. Take the lid off of the cleaner. Gently insert the cleaner into your IQOS 3 MULTI and rotate only a few times.

  4. From time to time, we advise using the IQOS cleaning stick. Do it gently and don’t forget to use it inside the cap. A clean IQOS gives you the best IQOS experience.

IQOS 3 MULTI user manual

Download the IQOS 3 MULTI user manual here.

DOWNLOAD

Experiencing any issues with your IQOS 3 MULTI?

Find a solution for IQOS 3 MULTI issues. We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.

DISCOVER SOLUTIONS

Still have questions?

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Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

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FAQ

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Quick response

Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

live chat

Live Chat

Chat with an expert now: quickest response

CHAT NOW
Quickest response
faq

FAQ

Read frequently asked questions and their answers

FAQ
Get answers now
phone

Phone call

Speak to an IQOS expert for immediate answers

Quick response

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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.