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Welcome to our
heated tobacco store

To ensure compliance to legislation, our products are not displayed on this site.
But rest assured, we are here for you if you have questions about our products and services.

Want to meet?

To ensure compliance to legislation, our products are not displayed on this site.
But rest assured, we are here for you if you have questions about our products and services.

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IQOS COMES TO YOU

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SUPPORT

WE ANSWER YOUR
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We’re here to help

Our Customer Care team is friendly, kind people on a mission to help you out – the way you like it. Call us, chat with us (with or without video), write an email or come by our store for onsite support and help. We can also meet at a place of your choice – just book a personal meeting with one of our experts. No strings attached.

You can also visit our self-service and support section to help you get started, find solutions or learn more about our CARE PLUS services.

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iqos heated tobacco iqos heated tobacco
iqos heated tobacco iqos heated tobacco

Want to meet?
No strings attached!

Our friendly experts from Denmark are just a click away. Book an appointment at your home or in our store and we will meet you at a time of your choice. No strings attached. You will be guided step by step and get the best help and support - right at hand.

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Have any questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09:00 - 20:00

Saturday to Sunday from 10:00 - 18:00

iqos live chat

Live Chat

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iqos phone

Phone call

Speak with us for immediate answers

+45 80 32 27 27
Fast response

Any questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09:00 - 20:00

Saturday to Sunday from 10:00 - 18:00

iqos live chat

Live Chat

Chat with our Customer Care now

Start Live Chat
Quickest response
iqos phone

Phone call

Speak to us for immediate answers

+45 80 32 27 27
Fast response

iqos free shipping return

Free shipping and returns

Through GLS or PostNord

iqos fast shipping

Fast shipping

1-3 working days

iqos money-back guarantee

60 day money-back-guarantee

When signed-up to CARE PLUS

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Due to Danish legislation, we are not allowed to show product images and product information will be limited. But rest assured, we are here to help you - just use our LiveChat to get more information.

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sundhedsstyrelsen tobak


This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.