All yourService benefits
in one place.
Discover more
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Enter a world of care, services and benefits you can count on.
Create your account and subscribe to Service Benefits for free, to unlock all benefits
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Ways to meet
Choose how you’d like to meet for a unique service experience that fits your needs.-
Store visit
Visit us in one of our two Heat & Brew stores in Copenhagen or Aarhus.
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Live chat
Chat with our customer support now.(Open Monay to Friday from 09:00 - 18:00.).
![Man unboxing a new IQOS device.](https://d133apvw5ab1lf.cloudfront.net/images/kura/iluma/myiqos/IQOS_MyIQOS-LP_CXXX_Pillars_Grid1_PeopleNoConsumables_Desktop_2x.jpg)
60-day money-back guarantee
No questions asked
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How does it work?
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Subscribe to Service Benefits for free during the purchase of your first device.
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2
If you’re not satisfied after 60 days, we refund you the whole amount (yes, even if you’ve opened the box and used the product).
![A woman holding an IQOS device while looking at her mobile phone.](https://d133apvw5ab1lf.cloudfront.net/images/kura/iluma/myiqos/IQOS-MyServices-klarna.png)
Pay later
Enjoy convenience and flexibility in your payment.
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You can of course also purchase using other payment methods of your choice: -
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Get support
Care you can count on
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How to use your device Learn how to use, clean and charge your device.*
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Troubleshooting Use our self-diagnostic tool* to troubleshoot your device or read your way to a quick fix.
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Contact us Our dedicated experts are ready to support you 7 days a week.
*Requires a profile with a registered device.