Fast next day delivery - Order within
Money-back - If not satisfied after use
Please note this website is intended for Denmark, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
All yourService benefits
in one place.
Discover more
Enter a world of care, services and benefits you can count on.
Create an account and register your device to unlock all your perks with our Service Benefits
Ways to meet
Choose how you’d like to meet for a unique service experience that fits your needs.-
Store visit
Visit us in our Heat and Brew stores
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Chat with our customer support now.(Open Monday to Friday from 09:00 - 18:00.).
60-day money-back guarantee
No questions asked
- How does it work?
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Subscribe to Service Benefits for free during the purchase of your first device.
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If you’re not satisfied after 60 days, we refund you the whole amount (yes, even if you’ve opened the box and used the product).
Pay later
Enjoy convenience and flexibility in your payment.
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- With ViaBill, you can split your payment into smaller pieces. As an example you can split your payment over 4 months, completely fee-free on purchases up to 2.000 DKK
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- Select Klarna Pay Later during your purchase and pay in 30 days with no interest on top.
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Click & Collect
Reserve your order online, and pick it up the same day from Heat and Brew, no delivery fee, no delivery time! Available within the greater Copenhagen area -
You can of course also purchase using other payment methods of your choice:
MobilePayVisaMastercardMaestroAmerican Express
Get support
Care you can count on
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How to use your device Learn how to use, clean and charge your device.*
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Troubleshooting Use our self-diagnostic tool* to troubleshoot your device or read your way to a quick fix.
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Contact us Our dedicated experts are ready to support you 7 days a week.
*Requires a profile with a registered device.
A NICOTINE BAN?
Many choose nicotine pouches, e-cigarettes and heated tobacco as an alternative to smoking.
What do you choose?
New EU legislation could see these alternatives disappear. But every citizen has a chance to give their input before new rules are proposed. Take part online is easy - Your voice can make a big difference.
Make your voice heard
We’re here for you in-store or at your
finger tips. You choose.
Monday to Friday from 09:00 - 18:00
Friday, 5 May – Closed
Friday, 5 May – Closed
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Live chat
Chat with our customer
care now
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