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Money-back - If not satisfied after use
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60-day money-back guarantee
Not satisfied after use? Get your money back.
Your satisfaction is ours
Our 60-day money-back guarantee is our way of ensuring that you only keep your device if it meets your expectation.
This gives you the confidence to buy a device, try it for 60 days, and then decide whether you would like to keep it or return it.
If you’re not satisfied, we’ll give you a full refund, no questions asked.
It’s easy to claim
In order to be eligible for the 60-day money-back guarantee, just follow these steps:
1
Make sure you’ve signed up to Service Benefits when you purchase your kit
2
E-mail customer service to let us know you want to return your device and get your money back (within 60 days of purchase).
3
Receive free return label, print it, and send your device back to us via PostNord parcel shop.
4
You’ll have your money back as soon as we receive your device!
Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.
Monday to Friday from 09:00 - 18:00