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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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Money-back - If not satisfied after use
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Your satisfaction is ours

  • Our 60-day money-back guarantee is our way of ensuring that you only keep your device if it meets your expectation.

    This gives you the confidence to buy a device, try it for 60 days, and then decide whether you would like to keep it or return it.

    If you're not satisfied, we'll give you a full refund, no questions asked.

Shop with confidence

iqos myservices money-back guarantee

60 days money-back guarantee

  • In order to be eligible for the 60 day money back guarantee, just follow these steps:
  • 1. Make sure you've signed up to myServices when you purchase your kit.

    2. E-mail customer service to let us know you want to return your device and get your money back (within 60 days of purchase).

    3. Receive free return label, print it, and send your kit back to us.

    4. You‘ll have your money back on your account as soon as we have received your device.

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iqos myservices money-back guarantee

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