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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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Get in touch with us any way you prefer.

Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 18:00

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Submit your phone number and we will call you back as quickly as possible
(often within a few hours - subject to busy periods).

Monday to Friday from 09:00 - 18:00

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Or meet us in person!

If you prefer to meet in person, take a look at the options below.

  • Store visit

    Visit us in one of our two Heat & Brew stores in Copenhagen or Aarhus.

  • Live chat

    Chat with our customer support now.(Open Monay to Friday from 09:00 - 18:00.).

Looking for support?

If you are looking for help getting started with your
device, or troubleshooting any issues, you may find the
answers in our support section.

See all support options