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We are never
far away!

Get in touch with us any way you prefer.

Would you like us to call you?

Submit your phone number and we will call you back as quickly as possible
(often within 30 minutes).

Monday to Friday from 09:00 - 18:00

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Or meet us in person!

If you prefer to meet in person, take a look at the options below.

  • Virtual store visit

    Visit our store from wherever you are!

    Our video calls are always one-way calls, you will never show yourself. But, you will see our IQOS Experts that will guide you step by step on how to use and take care of your IQOS.
  • Book an appointment

    Meet us at a store, a cafe or even at home!

Looking for support?

If you are looking for help getting started with your
device, or troubleshooting any issues, you may find the
answers in our support section.

See all support options