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Get help straight from our store

Make a virtual store visit with one of our experts and enjoy personalized service from home.

Your Virtual Store Visit

When you have a video call with one of our experts, they’ll personally walk you around our store in Copenhagen, helping you with any questions you might have about our products and services.


Simply click on the “Start Virtual Store Visit” button below, follow the steps, and in 10 sec., an expert is ready to help you. It is fully up to you whether you want to use your camera or not.

They’re available Monday-Friday 9:30-18:00 and Saturday 10:00-17:00.

Why make a virtual store visit?

Get answers on product- and service-related questions.

Get expert advice on how to use your device. You will be able to see us, but we don’t need to see you.

Some common questions about our Virtual Store Visit service

  1. No, not necessarily. Our video will be turned on so you can see us, but it is completely up to you if you want to use your camera. We just need you to turn on your microphone so we can talk.

  1. The service is a way for you to get expert advice on our products from one of our colleagues in the store. For now, our in-store experts can help with product enquires, as well as device diagnostics related to product issues.

  2. For any other enquires or order details, our customer services team will be happy to help.

    Contact customer services.
  1. Our in-store experts can advise you about all of our products and answer any questions you may have. Also, our experts will be more than happy to assist you with any difficulties you might experience with your current products.

Any questions?

Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 18:00

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    Virtual Store Visit

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    whenever you are


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    Live Chat

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    the quickest response


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    you within 30 minutes


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    Email

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    info@iqos.dk
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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.