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Welcome to a world
of services

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Enter a world of care, services and benefits you can count on.

  • Ways to meet

    For a unique service experience

  • Money-back guarantee

    Your satisfaction guaranteed

  • Pay later

    Buy now and pay later with Klarna

  • Support

    Care you can count on

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Ways to meet

Choose how you’d like to meet for a unique service experience that fits your needs.

  • Virtual store visit Video chat with our friendly store staff wherever you are (no camera needed).

  • Premium delivery We deliver your products and explain how everything works to get you started smoothly.

  • Store visit Visit us in one of our two Heat & Brew stores in Copenhagen or Aarhus.

Man unboxing a new IQOS device.

60-day money-back guarantee

No questions asked

  • How does it work?

  • 1

    Subscribe to myServices for free during the purchase of your first device.

  • 2

    If you’re not satisfied after 60 days, we refund you the whole amount (yes, even if you’ve opened the box and used the product).

Find out more

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Pay later

Enjoy convenience and flexibility in your payment.

  • Klarna Pay Later

    Select Klarna Pay Later during your purchase and pay in 30 days with no interest on top.

    You can of course also purchase using other payment methods of your choice:

Shop now

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Get support

Care you can count on

  • How to use your device Learn how to use, clean and charge your device.*

  • Troubleshooting Use our online diagnostic tool* that can help you find a solution for your device in a few steps.

  • Contact us Our dedicated experts are ready to support you 7 days a week.

See all support options

*Requires a profile with a registered device.