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Money-back - If not satisfied after use
Please note this website is intended for Denmark, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
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All yourService benefits
in one place.
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Enter a world of care, services and benefits you can count on.
Create your account and subscribe to Service Benefits for free, to unlock all benefits
Ways to meet
Choose how you’d like to meet for a unique service experience that fits your needs.-
Store visit
Visit us in one of our two Heat & Brew stores in Copenhagen or Aarhus.
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Live chat
Chat with our customer support now.(Open Monay to Friday from 09:00 - 18:00.).
60-day money-back guarantee
No questions asked
- How does it work?
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1
Subscribe to Service Benefits for free during the purchase of your first device.
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2
If you’re not satisfied after 60 days, we refund you the whole amount (yes, even if you’ve opened the box and used the product).
Pay later
Enjoy convenience and flexibility in your payment.
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- With ViaBill, you can split your payment into smaller pieces. As an example you can split your payment over 4 months, completely fee-free on purchases up to 2.000 DKK
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Select Klarna Pay Later during your purchase and pay in 30 days with no interest on top.
You can of course also purchase using other payment methods of your choice: -
Get support
Care you can count on
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How to use your device Learn how to use, clean and charge your device.*
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Troubleshooting Use our self-diagnostic tool* to troubleshoot your device or read your way to a quick fix.
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Contact us Our dedicated experts are ready to support you 7 days a week.
*Requires a profile with a registered device.
Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.
Monday to Friday from 09:00 - 18:00