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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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iqos myservices benefits

Welcome to a world
of services

Discover more

Enter a world of care, services and benefits you can count on.

iqos myservices meet us

Ways to meet

Choose how you’d like to meet for a unique service experience that fits your needs.

  • Virtual store visit Video chat with our friendly store staff wherever you are (no camera needed).

  • Premium delivery We deliver your products and explain how everything works to get you started smoothly.

  • Store visit Visit us in one of our two Heat & Brew stores in Copenhagen or Aarhus.

iqos myservices money-back guarantee

60-day money-back guarantee

No questions asked

  • How does it work?

  • 1

    Subscribe to myServices for free during the purchase of your first device.

  • 2

    If you’re not satisfied after 60 days, we refund you the whole amount (yes, even if you’ve opened the box and used the product).

Find out more

iqos my services pay later with klarna

Pay later

Enjoy convenience and flexibility in your payment.

  • Klarna Pay Later

    Select Klarna Pay Later during your purchase and pay in 30 days with no interest on top.

    You can of course also purchase using other payment methods of your choice:

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iqos myservices get support

Get support

Care you can count on

  • How to use your device Learn how to use, clean and charge your device.*

  • Troubleshooting Use our self-diagnostic tool* to troubleshoot your device or read your way to a quick fix.

  • Contact us Our dedicated experts are ready to support you 7 days a week.

See all support options

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Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 18:00