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Free next day delivery - Order within
Free & quick delivery - 1-3 working days
Money-back - If not satisfied after use
iqos myservices benefits

Welcome to a world of services.

Discover more

Enter a world of care, services and benefits you can count on.

  • Meet us

    For a unique service experience

  • Money-back guarantee

    Your satisfaction is ours

  • Pay later

    Buy now and pay later with Klarna

  • Get support

    Care you can count on

iqos myservices meet us

Meet us

For a unique service experience, whether you want to know more about our products or have other questions.

  • Virtual store visit

    Visit our Heat & Brew store from wherever you are.
  • Meet us in our store

    Heat & Brew is the place where you can explore all our unique services and get support from our friendly staff. We are located in both Aarhus and Copenhagen and we're looking forward to meet you.
  • We bring the store to you

    Choose a time of your choice to meet in person at our store in Copenhagen, other stores and cafés in Denmark or at your home. Convenience at zero committment.
  • Free and quick premium delivery

    Receive your order the quickest way via our staff and get an introduction to your products, based on your preference.
iqos myservices money-back guarantee

60 days money-back guarantee

Your satisfaction is ours.

Subscribe to the benefits of myServices before your next device purchase and get 60 days money-back guarantee. If you are not satisfied with your device after use, you will get your money back - no strings attached.

    1. 1. Make sure you‘ve signed up to myServices when you purchase your kit.

    2. 2. E-mail customer service to let us know you want to return your device and get your money back (within 60 days of purchase).

    3. 3. Receive free return label, print it, and send your kit back to us.

    4. 4. You‘ll have your money back on your account as soon as we have received your device.

  • Subscribe to myServices (FREE)

    • 60 days money-back guarantee, if you are not satisfied with your device after use

    • Accidental damage coverage & rapid replacement of your device

    • Newsletter with tips & support from our experts*

Shop now

iqos my services pay later with klarna

Pay later

Enjoy convenience and flexibility in your payment.

  • Klarna Pay Later

    Select Klarna Pay Later during your purchase and pay in 30 days with no interests on top.

    You can of course also purchase using other payment methods of your choice:
iqos myservices get support customer care

Get support

Care you can count on.

  • How to use your device*

    Learn how to use, clean and charge your device.
  • Troubleshooting*

    Use our self-diagnostic tool to troubleshoot your device or read your way to a quick fix.
  • Contact us

    Our dedicated experts are ready to support you 7 days a week.

About myServices benefits

How would you like to connect?

Choose your preferred way of contacting us for support
Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 18:00