Service rating -
Free next day delivery - Order within
Free & quick delivery - 1-3 working days
60 days money-back - If not satisfied (Read more)
Service rating -
iqos myservices benefits

Welcome to a world of services.

Discover more

Enter a world of care, services and benefits you can count on.

  • Meet us

    For a unique service experience

  • Money-back guarantee

    Your satisfaction is ours

  • Pay later

    Buy now and pay later with Klarna

  • Get support

    Care you can count on

iqos myservices meet us

Meet us

For a unique service experience, whether you want to know more about our products or have other questions.

  • Virtual store visit

    Visit our HEAT & BREW store from wherever you are.
  • Meet us in our store

    HEAT & BREW is located in the heart of Copenhagen. It is the place where you can explore all our unique services and get support from our friendly staff.
  • We bring the store to you

    Choose a time of your choice to meet in person at our store in Copenhagen, other stores and cafés in Denmark or at your home. Convenience at zero committment.
  • Free and quick premium delivery*

    Receive your order via an expert and get an introduction to your products, based on your preference.
iqos myservices money-back guarantee

Money-back guarantee

Your satisfaction is ours.

Subscribe to the benefits of myServices before your next device purchase and get 60 days money-back guarantee. If you are not satisfied with your device, you will get your money back - no strings attached.

  • Subscribe to myServices (FREE)

    - 60 days money-back guarantee, if you are not satisfied with your device

    - Accidental damage coverage & rapid replacement of your device

    - Newsletter with tips & support from our experts*
iqos my services pay later with klarna

Shop and pay later

Enjoy convenience and flexibility in your payment.

  • Go to shop

    Select 'Pay later - within 30 days' during your purchase and pay in 30 days with no interests on top through Klarna.

    You can of course also purchase using other payment methods of your choice:
    MobilePay VISA visa electron mastercard maestro American Express
iqos myservices get support customer care

Get support

Care you can count on.

  • How to use your device*

    Learn how to use, clean and charge your device.
  • Troubleshooting*

    Use our self-diagnostic tool to troubleshoot your device or read your way to a quick fix.
  • Contact us

    Our dedicated experts are ready to support you 7 days a week.

About myServices benefits

Any questions?

Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 19:00

  • Virtual Store Visit

    Visit our store from
    wherever you are

    Start your visit
  • Live Chat

    Chat with us for
    the quickest response

    Start live chat
  • Call me back

    Submit your number and we'll call
    you within 30 minutes

    Call me
  • Email

    Drop us a line and we’ll
    come back to you shortly
  • English

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You must be 18 or over to access materials on this site

This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.