Free next day delivery - Order within
Money-back - If not satisfied after use
Please note this website is intended for Denmark, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
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Enter a world of care, services and benefits you can count on.
Meet us
For a unique service experience, whether you want to know more about our products or have other questions.
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Virtual store visit
Visit our Heat & Brew store from wherever you are. -
Meet us in our store
Heat & Brew is the place where you can explore all our unique services and get support from our friendly staff. We are located in both Aarhus and Copenhagen and we're looking forward to meet you. -
We bring the store to you
Choose a time of your choice to meet in person at our store in Copenhagen, other stores and cafés in Denmark or at your home. Convenience at zero committment. -
Free and quick premium delivery
Receive your order the quickest way via our staff and get an introduction to your products, based on your preference.
60 days money-back guarantee
Your satisfaction is ours. Subscribe to the benefits of myServices before your next device purchase and get 60 days money-back guarantee. If you are not satisfied with your device after use, you will get your money back - no strings attached.
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1. Make sure you‘ve signed up to myServices when you purchase your kit.
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2. E-mail customer service to let us know you want to return your device and get your money back (within 60 days of purchase).
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3. Receive free return label, print it, and send your kit back to us.
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4. You‘ll have your money back on your account as soon as we have received your device.
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Subscribe to myServices (FREE)
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60 days money-back guarantee, if you are not satisfied with your device after use
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Accidental damage coverage & rapid replacement of your device
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Newsletter with tips & support from our experts*
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*By subscribing you give consent to receive customer care information from Philip Morris via e-mail, SMS and phone. You can unsubscribe any time via our communication or on your profile. Read more in our privacy policy.
Pay later
Enjoy convenience and flexibility in your payment.
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Klarna Pay Later
Select Klarna Pay Later during your purchase and pay in 30 days with no interests on top.
You can of course also purchase using other payment methods of your choice: -
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Get support
Care you can count on.
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How to use your device*
Learn how to use, clean and charge your device. -
Troubleshooting*
Use our self-diagnostic tool to troubleshoot your device or read your way to a quick fix. -
Contact us
Our dedicated experts are ready to support you 7 days a week.
*Requires profile with registered device.
Any questions?
Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.
Monday to Friday from 09:00 - 18:00