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International Assistance
Get support when you're away from home.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.
Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
There for you as your travel
Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.
We’re here for you in-store or at your
finger tips. You choose.
Monday to Friday from 09:00 - 18:00