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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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Welcome to IQOS Troubleshooter

Please choose your device:

IQOS ORIGINALS DUO

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Iluma one

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Iluma Prime

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Iluma

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IQOS 3 DUO

The one with two lights on the holder
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IQOS 3 MULTI

The compact option
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Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 18:00

Opening hours during Christmas & New Years:

23. Dec - 26. Dec - closed
31. Dec - 1. Jan - closed