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Welcome to IQOS Troubleshooter

Please choose your device:

IQOS ORIGINALS DUO

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Iluma one

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Iluma Prime

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Iluma

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IQOS 3 DUO

The one with two lights on the holder
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IQOS 3 MULTI

The compact option
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Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 18:00