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Shipping & return:
How shipping and return work

iqos fast shipping and returns

Fast
shipping

Standard shipping time is within 1-2 business days. If we receive your order before 14:00, it will be dispatched on the same day and usually arrives the following day.

iqos free shipping and returns

Free
shipping

Free shipping on all orders across Denmark, and you have the option to choose between two shipping methods - Home Delivery or GLS Parcel Shop.

iqos free return

Free return
shipping

If you would like to return your order within 14 days after the delivery of your order, please contact Customer Care below.

Live Chat: Click here
Call us: +45 80 32 27 27
E-mail: info@iqos.dk

iqos how to return

How to return

1. If Money-Back-Guarantee has not been chosen at check-out when you ordered, you can return within 14 days if the device is undamaged and unused.

2. After contacting Customer Care, we will send you a “free of charge” return label.

3. You should send the items in the original packaging back to the address on the return label. You can return your items at any GLS or PostNord Service Point near you.

4. Once we receive the returned items, we will ensure you receive your reimbursement as quick as possible. Reimbursement will be issued to your method of purchase.

iqos free shipping return

Free shipping and returns

Through GLS or PostNord

iqos fast shipping

Fast shipping

1-3 working days

iqos money-back guarantee

60 day money-back-guarantee

When signed-up to CARE PLUS

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Due to Danish legislation, we are not allowed to show product images and product information will be limited. But rest assured, we are here to help you - just use our LiveChat to get more information.

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sundhedsstyrelsen tobak


This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.