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Shipping & return:
How shipping and return work


Standard shipping time is within 1-3 business days. If we receive your order before 14:00, it will be dispatched on the same day and usually arrives the following day.


Free shipping on all orders across Denmark, and you have the option to choose between two shipping methods - Home Delivery or GLS Parcel Shop.

Free return

If you would like to return your order within 14 days after the delivery of your order or when your IQOS trial / chosen money-back guarantee ends, please contact Customer Care below.

Live Chat: Click here
Call us: +45 80 32 27 27

How to return

1. Please note that only undamaged and unused items can be returned. If you have participated in an IQOS trial or chosen money-back guarantee you can return the used items.

2. After contacting Customer Care, we will send you a “free of charge” return label.

3. You should send the items in the original packaging back to the address on the return label. You can return your items at any GLS Service Point near you.

4. Once we receive the returned items, we will ensure you receive your reimbursement as quick as possible. Reimbursement will be issued to your method of purchase. has information about products that are only for adults in Denmark, who would otherwise continue to smoke or use nicotine products.

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