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Shipping & return: How shipping and return work
Fast shipping
Standard shipping time is within 1-2 business days. If we receive your order before 14:00, it will be dispatched on the same day and usually arrives the following day.
Free shipping
Free shipping on all orders across Denmark, and you have the option to choose between two shipping methods - Home Delivery or GLS Parcel Shop.
Free return shipping
If you would like to return your order within 14 days after the delivery of your order, please contact Customer Care below.
Live Chat:
Click here
Call us: +45 80 32 27 27
E-mail: info@iqos.dk
How to return
1. If Money-Back-Guarantee has not been chosen at check-out when you ordered, you can return within 14 days if the device is undamaged and unused.
2. After contacting Customer Care, we will send you a “free of charge” return label.
3. You should send the items in the original packaging back to the address on the return label. You can return your items at any GLS or PostNord Service Point near you.
4. Once we receive the returned items, we will ensure you receive your reimbursement as quick as possible. Reimbursement will be issued to your method of purchase.
Free shipping and returns
Through GLS or PostNord
Fast shipping
1-3 working days
60 day money-back-guarantee
When signed-up to CARE PLUS
