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Shipping & return:
How shipping and return work

Fast
shipping

Standard shipping time is within 1-3 business days. If we receive your order before 14:00, it will be dispatched on the same day and usually arrives the following day.

Free
shipping

Free shipping on all orders across Denmark, and you have the option to choose between two shipping methods - Home Delivery or GLS Parcel Shop.

Free return
shipping

If you would like to return your order within 14 days after the delivery of your order or when your IQOS trial / chosen money-back guarantee ends, please contact Customer Care below.

Live Chat: Click here
Call us: +45 80 32 27 27
E-mail: info@iqos.dk

How to return

1. Please note that only undamaged and unused items can be returned. If you have participated in an IQOS trial or chosen money-back guarantee you can return the used items.

2. After contacting Customer Care, we will send you a “free of charge” return label.

3. You should send the items in the original packaging back to the address on the return label. You can return your items at any GLS Service Point near you.

4. Once we receive the returned items, we will ensure you receive your reimbursement as quick as possible. Reimbursement will be issued to your method of purchase.

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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.