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Learn how to get started with your new IQOS

Learn how to turn it on, read the lights, and insert the innovative tobacco sticks.

how to use your IQOS

Get started with IQOS 2.4 PLUS

In less than 2 minutes, you’ll learn the basics in how to use an IQOS 2.4 PLUS.

The video answers questions such as: Do I charge it first? How do I put a tobacco stick in? How do I remove if after? And much more.

If you prefer reading the steps, go to our step-by-step guide.

how to use your IQOS
  1. You should charge your IQOS 2.4 PLUS Holder after every use. To start, first remove the used HEETS tobacco stick.

  2. Then put the holder in the charger and close the hinge lid. When the light flashes, that means the holder is charging.

  3. Wait a few minutes and the small light should stop flashing. That means your holder is ready to go.

  4. After enjoying 20 HEETS tobacco sticks, recharge the charger with the IQOS official cable and AC Power Adaptor.

how to use your IQOS
how to use your IQOS
  1. Check if your IQOS 2.4 PLUS Pocket Charger is turned on by pressing the charger button for 1 second. Lights are showing on your charger? You are ready to go. If not turn on the IQOS 2.4 PLUS Pocket Charger by holding down the charger button for 4 seconds or charge your IQOS with the IQOS official cable and AC Power Adaptor.

  2. Open the hinge lid, insert the IQOS 2.4 PLUS Holder into the charger, and close the hinge lid. Wait for the small light to flash. This means your IQOS 2.4 PLUS Holder is charging

  3. Take the holder out of the charger and gently insert the HEETS tobacco stick into the holder. (Remember not to twist the HEETS tobacco stick)

  4. Press and hold the holder button. After one vibration, the holder light will pulse slowly. When the light stays solid white, your IQOS 2.4 PLUS Holder is ready to use.

  5. When the holder light fades out, your IQOS time has finished. But don’t worry, just remove the used HEETS tobacco stick, and recharge the holder.

how to use your IQOS

How to clean IQOS 2.4 PLUS

Keeping your IQOS 2.4 PLUS clean is important, especially if you want to enjoy that great IQOS taste.

how to use your IQOS
  1. To start the cleaning process, leave your IQOS 2.4 PLUS Holder to cool.

  2. Take the cap off your IQOS 2.4 PLUS Holder and tap the holder to free any loose tobacco stuck inside.

  3. Now remove the lid from the IQOS cleaner. Insert it into the holder and rotate the cleaner.

  4. From time to time, you should also use the IQOS cleaning stick to clean your IQOS 2.4 PLUS Holder (use it gently).

  5. Lastly, don’t forget to clean inside the IQOS 2.4 PLUS Cap. It’s a good way to make sure you have the best IQOS experience.

IQOS 2.4 PLUS user manual

Download the IQOS 2.4 PLUS user manual here.

DOWNLOAD

Experiencing any issues with your IQOS 2.4 PLUS?

Find a solution for IQOS 2.4 PLUS issues. We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.

DISCOVER SOLUTIONS

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Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

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Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

live chat

Live Chat

Chat with an expert now: quickest response

CHAT NOW
Quickest response
faq

FAQ

Read frequently asked questions and their answers

FAQ
Get answers now
phone

Phone call

Speak to an IQOS expert for immediate answers

Quick response

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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.