Enter date of birth to confirm you are over 18 years old and wish to enter IQOS.com


You must be 18 or over to access materials on this site

This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
Service rating -
Free next day delivery - Order within
Free & quick delivery - 1-3 working days
Money-back - If not satisfied after use

Rapid replacement

iqos myservices meet us

Accidents happen

  • If your device breaks or is accidentally damaged, you don’t have to be left without. Just let us know and we’ll arrange a replacement -completely free of charge.*
  • Our rapid replacement service is designed to deliver your new device as soon as possible. In Copenhagen capital area you’ll only have to wait a maximum of 1 hour** before you get your replacement device. In the rest of Denmark we aim to deliver your replacement within 4 working hours***.

Request a rapid replacement

register in seconds

Register in seconds for rapid device replacement

  • To benefit from the rapid replacement service, just subscribe for myServices. You can register your device at any time during or after purchase, but the sooner the better!
  • The warranty is valid for two years from the day of purchase (against proof of purchase). If no proof of purchase is available the warranty will count from the day the device was imported to Denmark based on our records.
  • Subscribe myServices (FREE)