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Learn how to get started with your new IQOS

Learn how to turn it on, read the lights, and insert the innovative tobacco sticks.

IQOS 3 DUO details and standard accessories

anatomy
anatomy
anatomy
anatomy
how to use your IQOS

Get started with IQOS 3 DUO

In less than 2 minutes, you’ll learn the basics in how to use an IQOS 3 DUO.

The video answers questions such as: Do I charge it first? How do I put a tobacco stick in? How do I remove if after? And much more.

If you prefer reading the steps, go to our step-by-step guide.

how to use your IQOS
  1. Tap the IQOS 3 DUO Pocket Charger button to check the battery level. If it’s low, plug the device into a power outlet using an original IQOS AC adaptor and cable. It takes about two hours to charge it from 0-100%. To turn the IQOS 3 DUO Pocket Charger on or off, press and hold the button at the top for 4 seconds.

  2. Check the Pocket Charger’s battery level by reading the light indicators on top. Take the Holder out of the Pocket Charger and check the lights on the power button. 2 lights means it’s ready for two uses in a row. 1 light means it’s ready for one use. No lights mean it’s time to recharge the Holder (place it back into the pocket charger).

how to use your IQOS
how to use your IQOS
  1. To use your IQOS 3 DUO Holder, gently insert a tobacco stick. Insert it with the tobacco end, not the filter end, down onto the blade. Don’t twist the tobacco stick. If you do, you risk breaking the blade. After you’ve inserted the tobacco stick, press and hold the Holder button. You’ll feel a vibration and the lights will pulse slowly. That means the Holder is getting ready.

  2. When you feel two vibrations and both status lights are steadily on, that means you’re good to go. On average, a tobacco stick lasts about 14 puffs, or up to 6 minutes (whichever comes first). If your session finishes sooner, it may be because you’re taking longer and more frequent puffs than on a cigarette.

  3. If you feel two vibrations again, this means your IQOS session is nearly up. Slide up the cap of the IQOS 3 DUO holder, remove the tobacco stick (pull gently, do not twist), and replace the cap again. Tap the Holder button quickly to see the device’s status. Remember: one light means there’s one use remaining. You can use another tobacco stick or place the Holder back in the Pocket Charger.

  4. If your Holder needs to charge, place it back into the Pocket Charger. Watch the lights on top of the Pocket Charger. When it’s flashing, this means the Holder is charging. When both lights are on, this means you can take the holder out and enjoy two consecutive uses.

how to use your IQOS

How to clean IQOS 3 DUO

This quick cleaning tutorial is going to make it super easy to clean your IQOS. The cleaning tool will make a lot more sense once you’ve seen the video – we promise.

If you prefer reading the steps, go to our step-by-step manual.

how to use your IQOS
  1. IQOS Cleaning Tool makes it easy for you to clean your IQOS Holder and there are no liquids involved in the cleaning process. Once your IQOS 3 DUO Holder is cool (wait at least 30 seconds after the last use, you can slide the cap off.

  2. Tap out any loose tobacco inside your IQOS 3 DUO Holder. Remove the plastic cover of the cleaning tool and check that it is in good condition.

  3. Insert the cleaning tool into the end of your IQOS 3 DUO Holder. Don’t twist whilst inserting! Once the IQOS Cleaning Tool is in the Holder, twist the IQOS Cleaning Tool gently 2 or 3 times. When you finish, carefully remove the IQOS Cleaning Tool.

  4. Every once in a while, you can also use the IQOS Cleaning Stick to clean inside your IQOS 3 DUO Holder. Remember to avoid the heating blade when you do so. And clean the Cap too, top and bottom. A clean IQOS means a great taste!

IQOS 3 DUO user manual

Download the IQOS 3 DUO user manual here.

DOWNLOAD

Experiencing any issues with your IQOS 3 DUO?

Find a solution for IQOS 3 DUO issues. We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.

DISCOVER SOLUTIONS

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Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

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Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

live chat

Live Chat

Chat with an expert now: quickest response

CHAT NOW
Quickest response
faq

FAQ

Read frequently asked questions and their answers

FAQ
Get answers now
phone

Phone call

Speak to an IQOS expert for immediate answers

Quick response

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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.