FORGOT PASSWORD?


Back to log in
OR

Learn how to get started with your new IQOS

Learn how to turn it on, read the lights, and insert the innovative tobacco sticks.

how to use your IQOS

Get started with IQOS 3

In less than 2 minutes, you’ll learn the basics in how to use an IQOS 3.

The video answers questions such as: Do I charge it first? How do I put a tobacco stick in? How do I remove if after? And much more.

If you prefer reading the steps, go to our step-by-step guide.

how to use your IQOS
  1. You should charge your IQOS 3 Holder after every use. To start, first remove the used heatstick.

  2. Then put the Holder in the Pocket Charger, in any direction, and close the Pocket Charger Door. The bar lights at the top will indicate the IQOS 3 Holder charge level. When the small light flashes, that means the Holder is charging.

  3. Wait a few minutes and the small light should stop flashing. That means your IQOS 3 Holder is ready to go!

  4. After using 20 heatsticks, recharge the IQOS 3 Pocket Charger with the original IQOS official cable and AC Power Adaptor.

how to use your IQOS
how to use your IQOS
  1. Check if your IQOS 3 Pocket Charger is turned on by pressing the Pocket Charger button for 1 second. Lights are showing on your Pocket Charger? You are ready to go. If not turn on the IQOS 3 Pocket Charger by holding down the charger button for 4 seconds or charge your device with the IQOS official cable and AC Power Adaptor.

  2. Open the IQOS 3 Pocket Charger Door, insert the Holder into the Pocket Charger, and close the Door.

  3. Wait for the small light at the top to flash. This means your IQOS 3 Holder is charging.

  4. Take the Holder out of the Pocket Charger and gently insert the heatstick into the IQOS 3 Holder. (Remember not to twist the heatstick)

  5. Press and hold the IQOS 3 Holder button. After one vibration, the Holder light will pulse slowly. After two vibrations, the light will stay solid white. That means your IQOS is ready to use.

  6. When the Holder light fades out, your IQOS time has finished. But don’t worry! Just remove the used heatstick and recharge your IQOS 3 Holder.

how to use your IQOS

How to clean IQOS 3

Keeping your IQOS clean is important. Thankfully, the Cleaning Tool does most of the work for you.

how to use your IQOS
  1. To start the cleaning process, leave your IQOS 3 Holder to cool.

  2. Take the Cap off your IQOS 3 Holder and tap the Holder to free any loose tobacco stuck inside.

  3. Now remove the lid from the IQOS Cleaning Tool. Insert it into the Holder and rotate the IQOS Cleaning Tool.

  4. From time to time, you should also use the IQOS Cleaning Stick to clean your IQOS 3 Holder (use it gently)

  5. Lastly, don’t forget to clean inside the IQOS 3 cap. It's the best way to make sure you have the best IQOS experience..

IQOS 3 user manual

Download the IQOS 3 user manual here.

DOWNLOAD

Experiencing any issues with your IQOS 3?

Find a solution for IQOS 3 issues. We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.

DISCOVER SOLUTIONS

Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

live chat

Live Chat

Chat with an expert now: quickest response

CHAT NOW
Quickest response
faq

FAQ

Read frequently asked questions and their answers

FAQ
Get answers now
phone

Phone call

Speak to an IQOS expert for immediate answers

Quick response

Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

live chat

Live Chat

Chat with an expert now: quickest response

CHAT NOW
Quickest response
faq

FAQ

Read frequently asked questions and their answers

FAQ
Get answers now
phone

Phone call

Speak to an IQOS expert for immediate answers

Quick response

Product added to cart

Your cart is empty

Find the IQOS that suits you best.

Compare models

  • English

Enter your date of birth to confirm you are over 18 years old and wish to enter IQOS.com

CONFIRM

You must be 18 or over to access materials on this site

IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.