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FAQ

IQOS Devices

IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide. For more details refer to the User Guide.

They both comply with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
If your IQOS device is not working, simply perform a reset. Click on your IQOS model for instructions:

IQOS 2.4
IQOS 2.4 PLUS
IQOS 3
IQOS 3 MULTI

Still no luck? Please contact Customer Care :

Phone: 80 32 27 27
Email: contact.dk@iqos.com
Facebook: IQOS Danmark
Twitter: @iqos_support_dk
Keep IQOS away from water, direct sunlight and/or heat.

Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.