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FAQ

IQOS Devices

Is IQOS safe as an electronic device?
IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide. For more details refer to the User Guide.

They both comply with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
What should I do if my IQOS device is not functioning?
If your IQOS device is not working, simply perform a reset. Click on your IQOS model for instructions:

IQOS 2.4
IQOS 2.4 PLUS
IQOS 3
IQOS 3 MULTI

Still no luck? Please contact Customer Care :

Phone: 80 32 27 27
Email: contact.dk@iqos.com
Facebook: IQOS Danmark
Twitter: @iqos_support_dk
What are the optimal IQOS storage conditions?
Keep IQOS away from water, direct sunlight and/or heat.

Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
This website has information about smoke-free products, which are for adults living in Denmark, who would otherwise continue to smoke or use other nicotine products. PMI’s smoke-free products are not an alternative to quit smoking and are not designed as cessation aids.

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