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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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FAQ overview:

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User guides

  1. The Holder and Pocket Charger are safe as electronic devices when used in accordance with the instructions in the Quick Start Guide (Mind that you need to have a profile with a registered device to have access to this page).

  2. They both comply with EU consumer electronic safety requirements indicated by the “CE” (European Conformity) symbols on the packaging.

  1. If your device is not working, it usually simply needs a reset. Use our online diagnostic tool that can help you find a solution for your device in just a few steps. Mind that you have to have a profile with a registered device to do this.

  2. Still no luck? Please contact Customer Care:

  3. Live Chat: Start Chat
    Phone: +45 80 32 27 27
    Email: info@iqos.dk

  1. Keep your device away from water, direct sunlight and/or heat.

  2. Do not leave your device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.

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Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 18:00

Opening hours during Christmas & New Years:

23. Dec - 26. Dec - closed
31. Dec - 1. Jan - closed