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FAQ overview:
How can we help you? Choose a topic below.
User guides
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The Holder and Pocket Charger are safe as electronic devices when used in accordance with the instructions in the Quick Start Guide (Mind that you need to have a profile with a registered device to have access to this page).
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They both comply with EU consumer electronic safety requirements indicated by the “CE” (European Conformity) symbols on the packaging.
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If your device is not working, it usually simply needs a reset. Use our online diagnostic tool that can help you find a solution for your device in just a few steps. Mind that you have to have a profile with a registered device to do this.
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Still no luck? Please contact Customer Care:
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Live Chat:
Phone: +45 80 32 27 27
Email: info@iqos.dk
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Keep your device away from water, direct sunlight and/or heat.
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Do not leave your device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.