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FAQ

IQOS 2.4

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged
It takes approximately 90 minutes to fully charge the IQOS 2.4 device from an electrical outlet. Only charge IQOS 2.4 device using the supplied AC Power Adaptor and USB cable.
The IQOS 2.4 Pocket Charger does not require a full charge to work. If the pocket charger is fully charged you may use the Holder up to 20 times.
You can easily reset your IQOS 2.4 device by simultaneously pressing for 3 seconds the Holder Heater Blade Cleaning and Power buttons until all lights briefly blink.

The red light, blinking or steady, on your Holder may indicate that:

- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction

To resolve the issue, you may try the following:

a. Check that the IQOS 2.4 Pocket Charger is switched ON and has enough power
b. Place the Holder in the IQOS 2.4 Pocket Charger and wait until it is fully charged (up to 5 minutes).
c. Ensure your Holder’s electric contact is clean
d. If none of the above works, perform a reset of your device, see how to here: IQOS 2.4
e. Still no luck? Please contact Customer Care :

Phone: 80 32 27 27
Email: contact.dk@iqos.com
Facebook: IQOS Danmark
Twitter: @iqos_support_dk
Any red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device, see how to here: IQOS 2.4


Still no luck? Please contact Customer Care :

Phone: 80 32 27 27
Email: contact.dk@iqos.com
Facebook: IQOS Danmark
Twitter: @iqos_support_dk
IQOS 2.4 is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 10℃ and 40℃.
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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.