FAQ overview:

How can we help you? Choose a topic below.

Registration & My Profile

Why and how do I register?

By registering a profile you will be able to purchase in your online shop, register your device for extended warranty and subscribe to Service Benefits:

- 60 day money-back-guarantee

- Accidental Damage Coverage & Rapid Replacement of your device

- E-mails with tips & tricks for getting started with your device and relevant Customer Care updates
You can create a profile here, by first verifying your age using MitID. MitID is purely to ensure that you are above 18 years old and we will not be storing any of your MitID data. Afterwards you fill in your profile information and you are ready to purchase online or enjoy Service Benefits.

How do I register my device?

To register your device on your profile, go to My devices and click on 'Register a new device. For all purchases on this website, your device is registered automatically upon shipment. You can find them under My devices in your profile. If you need help, please contact our Customer Care:
Live Chat: Start Chat
Phone: +45 80 32 27 27
Email: info@iqos.dk

How can I change my personal data?

You can change your personal data anytime by logging into your profile and update it. If you need help, please contact our Customer Care:
Live Chat: Start Chat
Phone: +45 80 32 27 27
Email: info@iqos.dk

Do I need to register to purchase online?

Yes. We only sell to adult smokers above 18 years old and registration is therefore required.

Why do I have to use my MitID to register?

MitID is for us to ensure that you are above 18 years old. Data is not saved and only used for age verification.