FAQ

You can easily check the charge level by following these simple steps:

1. Press Pocket Charger Button for 1 second (short press)
2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.

No, the new IQOS 3 Pocket Charger is not compatible with the previous versions. If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size. The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.

You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.

You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.

Holder vibrations are activated in the following situations:

- At the start of the heating (once you press the IQOS 3 Holder Button to start heating) - one vibration
- When the device is ready to be used – two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

Any white light indicates that the IQOS 3 device performs various operations, like charging, resetting, OR is ready to use, fully charged etc.

Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device, see how to here: IQOS 3

Still no luck? Please contact Customer Care :

Phone: 80 32 27 27
Email: contact.dk@iqos.com
Facebook: IQOS Danmark
Twitter: @iqos_support_dk

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
A red blinking light can occur on:

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits.




• Holder status light: Holder malfunction -> Please, perform a reset of the device , see how to here: IQOS 3





Still no luck? Please contact Customer Care :

By phone: 80 32 27 27
By email: contact.dk@iqos.com
Facebook
Twitter

IQOS 3 is designed to work in a wide range of temperatures, but tobacco sticks taste best when the device is used between 10℃ and 50℃.

ProtectPlus™ System hosts a number of technological improvements:

- Robust outer shell improves shock resistance of the device
- New side door opening tested to guarantee reliable performance
- New technology provides longer battery life
- Heating chamber of your Holder has been redesigned for improved reliability