FORGOT PASSWORD?


Back to log in
OR

FAQ

Ordering & Delivery

You will receive your order within 1-2 business days. If you are living in Bornholm, Læsø and Anholt you should expect 1 day extra.
  • If you order before 14.30 you will most likely have your order delivered within 1 day.
  • If you order after 14.30 you will most likely have your order delivered within 2 days.


  • We are not shipping outside Denmark.
    You have two options in check-out:
    1. Postal service shipment – Your order will be delivered by GLS Parcel Service to the closest located parcel shop to your address. You will be notified once the parcel has arrived and is ready to be picked up.
    2. Courier delivery – Your order will be delivered by GLS Parcel Service to the address you request in the check-out process. The order is handed over in person by the delivery man.
    Customer Care will help you with any query you may have regarding incomplete, incorrect or damaged items and orders.
    Live Chat Call us: +45 80 32 27 27
    Email: info@iqos.dk
    Facebook
    You are not able to change it yourself, but please get in contact with Customer Care as soon as possible, and we will try to help. Due to fast deliveries, we might not be able to change it before order is shipped.

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
    You are not able to change it yourself, but please get in contact with Customer Care as soon as possible, and we will try to help. Due to fast deliveries, we might not be able to change it before order is shipped.

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
    You will get tracking information sent to you on email and via sms if you have registered your mobile number. Haven't received it? Please contact Customer Care :

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
    Product added to cart

    Your cart is empty

    Find the IQOS that suits you best.

    Compare models

    • English

    Enter your date of birth to confirm you are over 18 years old and wish to enter IQOS.com

    CONFIRM

    You must be 18 or over to access materials on this site

    IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.