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FAQ

Registration & My Profile

Why and how do I register?
By signing up you will automatically receive the following services:
  • Fast replacement guarantee
  • Online support
  • Special offers before others
  • Extended warranty


  • You create an account by using Nem-ID and fill in your personal data. Nem-ID is purely to ensure that you are above 18 years old.

    How do I get the latest news and promotions?
    By signing up for our newsletters and other communication regarding IQOS you will receive latest news and promotions before others. Tick the box under Communication in your profile to accept. You will also be able to unsubscribe if you no longer wish to receive information from us.
    How do I register my IQOS device?
    To register your device on your profile, go to My devices and click on Register a new device. For all IQOS purchases on iqos.dk, your device is registered automatically upon shipment. You can find them under My devices in your profile. If you need help, please contact our Customer Care:

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
    How can I change my personal data?
    You can change your personal data anytime by logging into your profile and update it. If you need help, please contact our Customer Care:

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
    Do I need to register to purchase on iqos.dk?
    Yes. We only sell to adult smokers above 18 years old and registration is therefore required
    Why do I have to use my Nem-ID to register?
    Nem-ID is for us to ensure that you are above 18 years old. Data is not saved and only used for age verification.
    If don't find the confirmation email in my inbox, what do I do?
    Please check in the junk mail or contact our Customer Care who will help you:

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
    This website has information about smoke-free products and are only for adults in Denmark, who would otherwise continue to smoke or use nicotine products.

    Are you over 18 years old and are you a smoker or user of other nicotine products?
    Confirm
    You must be 18 or over to access materials on this site