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FAQ

Registration & My Profile

By signing up you will automatically receive the following services:
  • Fast replacement guarantee
  • Online support
  • Special offers before others
  • Extended warranty


  • You create an account by using Nem-ID and fill in your personal data. Nem-ID is purely to ensure that you are above 18 years old.

    By signing up for our newsletters and other communication regarding IQOS you will receive latest news and promotions before others. Tick the box under Communication in your profile to accept. You will also be able to unsubscribe if you no longer wish to receive information from us.
    To register your device on your profile, go to My devices and click on Register a new device. For all IQOS purchases on iqos.dk, your device is registered automatically upon shipment. You can find them under My devices in your profile. If you need help, please contact our Customer Care:

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
    You can change your personal data anytime by logging into your profile and update it. If you need help, please contact our Customer Care:

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
    Yes. We only sell to adult smokers above 18 years old and registration is therefore required
    Nem-ID is for us to ensure that you are above 18 years old. Data is not saved and only used for age verification.
    Please check in the junk mail or contact our Customer Care who will help you:

    Phone: 80 32 27 27
    Email: contact.dk@iqos.com
    Facebook: IQOS Danmark
    Twitter: @iqos_support_dk
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    Enter your date of birth to confirm you are over 18 years old and wish to enter IQOS.com

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    You must be 18 or over to access materials on this site

    IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.