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FAQ

Returns

You can return your items for free within 14 days after the delivery of your order or when your IQOS trial ends.

To return your items please contact Customer Care:

Live Chat
Call us: +45 80 32 27 27
Email: info@iqos.dk
Facebook: facebook.com/iqos.dk

1. Please note that only undamaged, unused items can be returned. If you have participated in an IQOS trial you can of course return the used items.

2. After communicating your desire to return an item, Customer Care will send you a “free of charge” return label by email or post.

3. You should send the items in the original packaging back to the address on the return label. You can return your items at any GLS service point near you.

4. Once we receive the returned items, we will inspect and process the goods to ensure you receive your reimbursement as quickly as possible.
The reimbursement will be issued to the original method of purchase.

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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.