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FAQ

Conversion Support

I am not sure if IQOS is for me. Can I try IQOS before I buy it?
How can I enroll in the personalized assistance program?
You can enroll to the Qoach program and read more about it here, or contact Customer Care for more information:

By phone: 80 32 27 27
By email: contact.dk@iqos.com
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Who can enroll in this program?
To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!
This website has information about smoke-free products, which are for adults living in Denmark, who would otherwise continue to smoke or use other nicotine products. PMI’s smoke-free products are not an alternative to quit smoking and are not designed as cessation aids.

Are you over 18 years old and are you a smoker or user of other nicotine products?
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You must be 18 or over to access materials on this site