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FAQ

Tobacco sticks

What is the puffing time of a tobacco stick?
Tobacco sticks are designed for the same duration and number of puffs as cigarettes.
Why are tobacco sticks shorter than cigarettes?
The tobacco sticks are designed specifically for the IQOS devices. They have an optimal length, diameter and design for the IQOS Holder.
Why do tobacco sticks taste different from my usual cigarettes?
The taste of IQOS is different from cigarettes because tobacco is heated rather than burned.
Why does no or just a little aerosol come out of my tobacco stick?
If you experience no or just a little aerosol coming out of your tobacco stick, it is often because your IQOS is not being cleaned properly or regularly. You should clean your IQOS after using 20 tobacco sticks for optimal enjoyment. Please see our guide here on how to best clean your IQOS. Should it still not solve not solve the problem, please contact our customer service. We are ready to help you.
What is the composition of the tobacco stick?
Source: pmi.com
Do tobacco sticks contain nicotine?
Yes, tobacco sticks contain nicotine, which is addictive. Nicotine is naturally present in the tobacco used in the tobacco sticks. It is released in the vapor that is generated during the IQOS usage.
I cannot insert tobacco stick into the Holder
If you experience difficulty inserting tobacco stick, check if the tobacco portion from a previous tobacco sticks stuck in the Cap. Then, using the Pin (1) from the IQOS Cleaner, push the tobacco portion out as shown below (2 & 3).

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