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FAQ

Tobacco sticks

Tobacco sticks are designed for the same duration and number of puffs as cigarettes.
The tobacco sticks are designed specifically for the IQOS devices. They have an optimal length, diameter and design for the IQOS Holder.
The taste of IQOS is different from cigarettes because tobacco is heated rather than burned.
If you experience no or just a little aerosol coming out of your tobacco stick, it is often because your IQOS is not being cleaned properly or regularly. You should clean your IQOS after using 20 tobacco sticks for optimal enjoyment. Please see our guide here on how to best clean your IQOS. Should it still not solve not solve the problem, please contact our customer service. We are ready to help you.
Source: pmi.com
Yes, tobacco sticks contain nicotine, which is addictive. Nicotine is naturally present in the tobacco used in the tobacco sticks. It is released in the vapor that is generated during the IQOS usage.
If you experience difficulty inserting tobacco stick, check if the tobacco portion from a previous tobacco sticks stuck in the Cap. Then, using the Pin (1) from the IQOS Cleaner, push the tobacco portion out as shown below (2 & 3).

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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.