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Welcome to our support

Here we help you get started with your device, troubleshoot or get familiar
with free benefits, when you subscribe to myServices.

Here we help you get started with your device, troubleshoot or get familiar with free benefits, when you subscribe to myServices.

Subscribe to benefits

iqos get support from customer service
iqos customer care accidental damage coverage

Accidental damage cover

Accidents happen! The first time you accidentally break your device we'll give you a new one for free.

iqos customer care rapid replacement

Rapid replacement

If your device breaks, we will make sure you get a new one quickly! If you’re in the greater Copenhagen area, you’ll have a new device within just a few hours.

iqos customer care international coverage

International coverage

Travelling abroad? We offer replacement of your non-functional device in countries, where our products are available. This service is available within the 2 years warranty period.

iqos customer care expert advice

Expert advice

When you’re experiencing problems with your device, we know you want to speak to one person and explain your problem only one time. This is also our goal, so we make sure you speak to an expert from the start, who can quickly help you find a solution.

Contact us

Any questions?

Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.

Monday to Friday from 09:00 - 18:00

  • contact iqos live chat

    Live Chat

    Chat with us for
    the quickest response


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  • contact iqos phone call

    Call me back

    Submit your number and we'll call
    you within 30 minutes


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  • contact iqos email

    Email

    Drop us a line and we’ll
    come back to you shortly


    info@iqos.dk
  • contact iqos phone call

    Phone call

    Speak with us for
    immediate answers


    +45 80 32 27 27
  • English

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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.