Here we help you get started with your device, troubleshoot or get familiar with free benefits, when you subscribe to myServices.
Using your device is easy. Learn how to use, clean and charge your device.
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Use our self-diagnostic tool to troubleshoot or read your way to a quick fix of your device.
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Accidents happen! The first time you accidentally break your device we'll give you a new one for free.
If your device breaks, we will make sure you get a new one quickly! If you’re in the greater Copenhagen area, you’ll have a new device within just a few hours.
Travelling abroad? We offer replacement of your non-functional device in countries, where our products are available. This service is available within the 2 years warranty period.
A clean device makes a difference. Drop into our HEAT & BREW store in Copenhagen and enjoy our complimentary professional cleaning service - free of cost.
When you’re experiencing problems with your device, we know you want to speak to one person and explain your problem only one time. This is also our goal, so we make sure you speak to an expert from the start, who can quickly help you find a solution.
Awaiting delivery of your order? You can always trace the whereabouts of your parcel with our Track&Trace service.
Any questions?
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Don't worry, we're not robots and we all speak Danish and English.
Monday to Friday from 09:00 - 18:00
