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Welcome to our support

Here we help you get started with your device, troubleshoot or get familiar
with the free myServices benefits

Here we help you get started with your device, troubleshoot or get familiar with the free myServices benefits

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iqos get support from customer service
60-days money-back guarantee

60-days money-back guarantee

Our 60-days money-back guarantee is our way of ensuring that you only keep your device if it meets your expectation. If not, let us know within 60 days after purchase and we will give you a full refund.

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iqos customer care rapid replacement

Rapid replacement

If your device breaks, we will make sure you get a new one quickly! If you’re in the greater Copenhagen area, you’ll have a new device within just a few hours.

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iqos customer care international coverage

International coverage

Travelling abroad? We offer replacement of your non-functional device in countries, where our products are available. This service is available within the 2 years warranty period.

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Be the first to know

In order to support your experience in the very best way, we are always striving to improve our services and to introduce new ones. Sign up to our tailored newsletters, so you don't miss out.

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iqos customer care expert advice

Expert advice

When you’re experiencing problems with your device, we know you want to speak to one person and explain your problem only one time. This is also our goal, so we make sure you speak to an expert from the start, who can quickly help you find a solution.

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This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.