Here we help you get started with your device, troubleshoot or get familiar with the free myServices benefits
Using your device is easy. Learn how to use, clean and charge your device.
Requires profile with registered device.
Use our self-diagnostic tool to troubleshoot or read your way to a quick fix of your device.
Requires profile with registered device.
We all enjoy a free upgrade to first class, so this is for you: Get ready for better battery life and brand new features Download our new app today and upgrade your IQOS!
Our 60-day money-back guarantee is our way of ensuring that you only keep your device if it meets your expectation. If not, let us know within 60 days after purchase and we will give you a full refund.
Accidents happen! The first time you accidentally break your device we'll give you a new one for free.
If your device breaks, we will make sure you get a new one quickly! If you’re in the greater Copenhagen area, you’ll have a new device within just a few hours.
Travelling abroad? We offer replacement of your non-functional device in countries, where our products are available. This service is available within the 2 years warranty period.
In order to support your experience in the very best way, we are always striving to improve our services and to introduce new ones. Sign up to our tailored newsletters, so you don't miss out.
A clean device makes a difference. Drop into our HEAT & BREW store in Copenhagen and enjoy our complimentary professional cleaning service - free of cost.
When you’re experiencing problems with your device, we know you want to speak to one person and explain your problem only one time. This is also our goal, so we make sure you speak to an expert from the start, who can quickly help you find a solution.
Awaiting delivery of your order? You can always trace the whereabouts of your parcel with our Track&Trace service.
Free next day delivery - Order within
Money-back - If not satisfied after use
