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Welcome to
self-service and support

These pages can help you get started, track your order, troubleshoot,​ or learn about our free
extended warranty program CARE PLUS.

iqos support how to use your iqos device

How to use your device?

Learn how to clean, use and charge your device.

Requires login and registered device

Go to guides
iqos support troubleshoot of your iqos device

Have an issue?​

Use our troubleshooting tool and read your way to a quick fix.

Requires login and registered device

Troubleshooter
iqos support care plus

Sign up for CARE PLUS

A service package for free for you to enjoy tailored support, coverage and other benefits.

About benefits
iqos support track your order track & trace

Track your order

You can always trace the full path of your order with our parcel tracking service.

Track now

FAQ overview:

How can we help you? Choose a topic below.

  • iqos support profile registration and account

    Registration & customer account

  • iqos support services and how to

    Service

    About & how to

  • iqos support shipping delivery

    Service

    Ordering & delivery

  • iqos support returns and reclamation

    Service

    Returns

  • iqos support sustainability

    Sustainability

    Our approach

  • iqos support coronavirus

    COVID-19

    Precautionary measures

  • iqos support user guides

    User guides

    How to use

Registration & My Profile

Any questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09:00 - 20:00

Saturday to Sunday from 10:00 - 18:00

iqos live chat

Live Chat

Chat with our Customer Care now

Start Live Chat
Quickest response
iqos phone

Phone call

Speak with us for immediate answers

Fast response

Any questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09:00 - 20:00

Saturday to Sunday from 10:00 - 18:00

iqos live chat

Live Chat

Chat with our Customer Care now

Start Live Chat
Quickest response
iqos phone

Phone call

Speak to us for immediate answers

Fast response

iqos free shipping return

Free shipping and returns

Through GLS or PostNord

iqos fast shipping

Fast shipping

1-3 working days

iqos money-back guarantee

60 day money-back-guarantee

When signed-up to CARE PLUS

Product added to cart

Your cart is empty

Find the IQOS that suits you best.

Compare models

  • English

Due to Danish legislation, we are not allowed to show product images and product information will be limited. But rest assured, we are here to help you - just use our LiveChat to get more information.

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sundhedsstyrelsen tobak


This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.