Welcome to IQOS Support!
These pages can help you get started, troubleshoot, or learn about our free extended warranty program.

Get off to a great start!
View our short video tutorials.

Have an issue?
Use our troubleshooting tool.

Sign up for IQOS Care Plus
Get accidental damage coverage and 10% off future purchases!

Get off to a great start!
View our short video tutorials.

Have an issue?
Use our troubleshooting tool.

Sign up for IQOS Care Plus
Get accidental damage coverage and 10% off future purchases!
Still have questions?
Choose your preferred way of contacting us.
Don’t worry, we’re not robots, and we all speak Danish and English.
Working hours:
Monday to Friday from 09.00 - 18.00
Saturday to Sunday from 10.00 - 18.00

Live Chat
Chat with an expert now: quickest response
Still have questions?
Choose your preferred way of contacting us.
Don’t worry, we’re not robots, and we all speak Danish and English.
Working hours:
Monday to Friday from 09.00 - 18.00
Saturday to Sunday from 10.00 - 18.00