Here we help you get started with your device, troubleshoot or get familiar
with the free Service Benefits
Using your device is easy. Learn how to use, clean and charge your device.
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Use our online diagnostic tool that can help you find a solution for device issues in a few easy steps.
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Check if the latest firmware update is available. Download our new app today and upgrade your device!
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Our 60-day money-back guarantee is our way of ensuring that you only keep your device if it meets your expectation. If not, let us know within 60 days after purchase and we will give you a full refund.
Accidents happen! The first time you accidentally break your device we’ll give you a new one for free.
If your device breaks, we will make sure you get a new one quickly! If you’re in the greater Copenhagen area, you’ll have a new device within just a few hours.
Travelling abroad? We offer replacement of your nonfunctional device in countries, where our products are available. This service is available within the 2 years warranty period.
In order to support your experience in the very best way, we are always striving to improve our services and to introduce new ones. Sign up to our tailored newsletters, so you don’t miss out.
A clean device makes a difference. Drop into our HEAT & BREW stores in Copenhagen and Aarhus and enjoy our complimentary free professional cleaning service.
When you’re experiencing problems with your device, we know you want to speak to one person and explain your problem only one time. This is also our goal, so we make sure you speak to an expert from the start, who can quickly help you find a solution.
Awaiting delivery of your order? You can always trace the whereabouts of your parcel with our Track&Trace service.
Choose your preferred way of contacting us.
Don't worry, we're not robots and we all speak Danish and English.
Monday to Friday from 09:00 - 18:00
Free next day delivery - Order within
Money-back - If not satisfied after use
