Please note this website is intended for Denmark, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
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Welcome to IQOS Support!
These pages can help you get started, troubleshoot, or learn about our free extended warranty program.
Get off to a great start!
View our short video tutorials.
Have an issue?
Use our troubleshooting tool.
Sign up for IQOS Care Plus
Get accidental damage coverage and 10% off future purchases!
Get off to a great start!
View our short video tutorials.
Have an issue?
Use our troubleshooting tool.
Sign up for IQOS Care Plus
Get accidental damage coverage and 10% off future purchases!
Still have questions?
Choose your preferred way of contacting us.
Don’t worry, we’re not robots, and we all speak Danish and English.
Working hours:
Monday to Friday from 09.00 - 18.00
Saturday to Sunday from 10.00 - 18.00
Live Chat
Chat with an expert now: quickest response
Quickest response
Still have questions?
Choose your preferred way of contacting us.
Don’t worry, we’re not robots, and we all speak Danish and English.
Working hours:
Monday to Friday from 09.00 - 18.00
Saturday to Sunday from 10.00 - 18.00
Live Chat
Chat with an expert now: quickest response
Quickest response