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Welcome to
self-service and support

These pages can help you get started, track your order, troubleshoot, or learn about our free
extended warranty program CARE PLUS.

iqos support how to use your iqos device

How to use your device?

Learn how to clean, use and charge your device.

Requires login and registered device

iqos support troubleshoot of your iqos device

Have an issue?

Use our troubleshooting tool and read your way to a quick fix.

Requires login and registered device

iqos support care plus

Sign up for CARE PLUS

A service package for free for you to enjoy tailored support, coverage and other benefits.

iqos support track your order track & trace

Track your order

You can always trace the full path of your order with our parcel tracking service.

FAQ overview:

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COVID-19

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Saturday to Sunday from 10:00 - 18:00

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info@iqos.dk

Quick response

Phone call

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+45 80 32 27 27

Fast response

Any questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09:00 - 20:00

Saturday to Sunday from 10:00 - 18:00

Live Chat

Chat with our Customer Care now

Start Live Chat

Quickest response

iqos call me back

Call me back

Fill in the form and an expert will call you right away

Call me

Quick response

Email

Drop us a line and we’ll come back to you shortly

info@iqos.dk

Quick response

Phone call

Speak to us for immediate answers

+45 80 32 27 27

Fast response

iqos free shipping return

Free shipping and returns

Through GLS or PostNord

iqos fast shipping

Fast shipping

1-3 working days

iqos money-back guarantee

60 day money-back-guarantee

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Due to Danish legislation, we are not allowed to show product images and product information will be limited. But rest assured, we are here to help you - just use our LiveChat to get more information.

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sundhedsstyrelsen tobak

This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.