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Welcome to IQOS Care!

iqos

First steps with IQOS 2.4 PLUS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.

iqos

Find a solution

We are here to help solve problems you are having with your IQOS 2.4 PLUS.

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Sign up for IQOS CARE PLUS

Get accidental damage coverage and 10% off future purchases!

girl holding iqos

First steps with IQOS 2.4 PLUS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.

find solution

Find a solution

We are here to help solve problems you are having with your IQOS 2.4 PLUS.

girl with open mouth

Sign up for IQOS CARE PLUS

Get accidental damage coverage and 10% off future purchases!

Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

live chat

Live Chat

Chat with an expert now: quickest response

CHAT NOW
Quickest response
faq

FAQ

Read frequently asked questions and their answers

FAQ
Get answers now
phone

Phone call

Speak to an IQOS expert for immediate answers

Quick response

Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09.00 - 18.00

Saturday to Sunday from 10.00 - 18.00

live chat

Live Chat

Chat with an expert now: quickest response

CHAT NOW
Quickest response
faq

FAQ

Read frequently asked questions and their answers

FAQ
Get answers now
phone

Phone call

Speak to an IQOS expert for immediate answers

Quick response

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IQOS.com contains information about our smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page on IQOS.com for further risk information.