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The Holder and Pocket Charger are safe as electronic devices when used in accordance with the instructions in the Quick Start Guide (Mind that you need to have a profile with a registered device to have access to this page).
They both comply with EU consumer electronic safety requirements indicated by the “CE” (European Conformity) symbols on the packaging.
If your device is not working, it usually simply need a reset. Visit our troubleshooting guide for instructions (Mind that you need to have a profile with a registered device to have access to this page).
Still no luck? Please contact Customer Care:
Phone: +45 80 32 27 27
Keep your device away from water, direct sunlight and/or heat.
Do not leave your device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
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