Enter date of birth to confirm you are over 18 years old and wish to enter IQOS.com

Confirm

You must be 18 or over to access materials on this site

This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
Service rating -
Free next day delivery - Order within
Free & quick delivery - 1-3 working days
Money-back - If not satisfied after use

Guide to
troubleshooting.

Try our self-diagnostic tool, which can help you
find a solution for device issues in a few easy steps.

Click to start

close-up shot on iqos duo kit in box

No air flow?

Your IQOS Originals Duo Holder might need a clean.

1

Wait for your device to cool down. Slide your cap upwards to remove it.

2

Insert the IQOS cleaning tool and rotate gently. Do this regularly to reduce any tobacco build-up.

3

Switch to your IQOS cleaning sticks to get into all creases of the heating chamber and Holder to avoid breaking or damaging the heating blade.

How to clean

young woman holding a heet smiling at her parents

We are here to support you

1

Regularly updating the firmware of your device will help you to maintain the device performance and improve your experience. It may also resolve your issue!

Firmware update

2

You may place a self replacement order through our online diagnostics tool! We will help you step by step to identify your issue and let you know if you are eligible for a replacement, and if you are, we will arrange it for you! Visit self-diagnostics tool

Self-diagnostics tool