00 DAGE 00 TIMER 00 MIN 00 SEK
We are not allowed to show our products on this site due to legislation. But rest assured - our experts are here to help - Start Live Chat
FORGOT PASSWORD?


Back to log in
OR

Welcome to IQOS Troubleshooter

Please choose your device:

IQOS 3 DUO

The one with two lights on the holder
Select

IQOS 3

The one with one light on the holder
Select

IQOS 3 MULTI

The compact option
Select

IQOS 2.4 PLUS

The one with a golden on-button.
Select

Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09:00 - 20:00

Saturday to Sunday from 10:00 - 18:00

iqos live chat

Live Chat

Chat with our Customer Care now

Start Live Chat
Quickest response
iqos phone

Phone call

Speak with us for immediate answers

Fast response

Still have questions?

Choose your preferred way of contacting us.

Don’t worry, we’re not robots, and we all speak Danish and English.

Working hours:

Monday to Friday from 09:00 - 20:00

Saturday to Sunday from 10:00 - 18:00

iqos live chat

Live Chat

Chat with our Customer Care now

Start Live Chat
Quickest response
iqos phone

Phone call

Speak to us for immediate answers

Fast response

IQOS 3 DUO - Troubleshooting

  1. Make sure you’re using our official cable and AC power adaptor. Charging your device from a computer USB port, rather than from an official AC adaptor, can be up to 4 times less effective. Similarly, using a third-party cable can be up to 5 times less effective.

  2. If your Pocket Charger is already fully charged when you connect it to a power supply, the last status light may blink. This is normal and does not indicate that your Pocket Charger is unable to charge. Conversely, if your Pocket Charger has been completely discharged, then it may need to be plugged in with an official AC adaptor for up to 20 minutes before any status light patterns appear.

See video
iqos image
  1. If they’re blinking white twice: Your device may be outside the operating temperature range (0°C-50°C). Alternatively, your Holder may need to be inserted into the Pocket Charger with the Door closed for auto-cleaning.

  2. If they’re blinking red: Reset your device. If the red lights persist, contact customer care.

iqos image
  1. If your device is charged but not working, you might need to reset it. To do so, press the Pocket Charger button until the lights fade out, then release the button. All status lights will turn off, blink twice, and then progressively fade in, confirming a reset.

iqos image
  1. Try cleaning your Holder. Wait for the device to cool down, then slide the cap upwards to remove it. Insert our Cleaning Tool and rotate gently. Doing this regularly will reduce residue build-up.

  2. Keep in mind that some parts of the heating chamber and Holder cannot be accessed with our Cleaning Tool. For these hard-to-reach spots, use our Cleaning Sticks. Do not apply excessive force to avoid breaking or damaging the heating blade.

See video
iqos image
  1. Check to see if your device has a broken heating blade or any other physical damage. If it does, we are sorry that this happened to you. Please contact Customer Care and we will support you with this issue.

  2. Sometimes the cleaning of the Holder can damage the blade inside your Holder. Be careful not to exert force onto the blade when cleaning your Holder. Also, ensure you never twist your heatstick while it’s in the Holder. This movement can damage the heating blade and disrupt your experience.

    Contact us
iqos image

IQOS 3 DUO User Manual

Download the user manual here.

Download

Need help getting started?

Check out our step-by-step videos and manuals for some help using and cleaning your device.

Show me how
Product added to cart

Your cart is empty

Find the IQOS that suits you best.

Compare models

  • English

Due to Danish legislation, we are not allowed to show product images and product information will be limited. But rest assured, we are here to help you - just use our LiveChat to get more information.

Enter date of birth to confirm you are over 18 years old and wish to enter IQOS.com

CONFIRM

You must be 18 or over to access materials on this site

sundhedsstyrelsen tobak


This site contains information about smoke-free products and we need your age to make sure that you are an adult in Denmark, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.